Hosting FAQ - Deerfield Hosting

Home

Service Descriptions

Customer Comments

Overview

Features

Data Center

Tricks

Order Pages

Support Services

Tutorials

Account Control Center

Frequently Asked Questions

Are there any other fees with your hosting?
What is the difference between an "Add-On domain" and a "Full Hosting" account?
Why do some plans say X control panels and also unlimited domains?
Do you put any types of advertising on my pages?
Where can I view detailed descriptions of your hosting account features?
Are all hosting features available with all of your plans?
How much space can I use for hosting features (such as MySQL databases, CGI-scripts, ASP, PHP etc.)?
How can I see how much disk space and data transfer I have used and have remaining?
What if I need a hosting feature not included with the plan I bought (or want to buy)?
What types of sites do you host?
How do I add new email accounts/features and hosting features to my account? How long does it take to set them up?
After I place my order how long does it take to set up my hosting account?
What is data transfer?
What is the charge if I exceed the monthly data transfer limit, or the diskspace limit?
Can I access my site with or without the 'www'?
How much does it cost to upgrade my plan if I decide to upgrade later?
How many domains can I host under my account?
Can I host my friends if I buy your hosting?
What is the difference between a shared IP address and a unique IP address?
I am currently hosted by another company and already have a domain name.
Can I have my site hosted by you instead?
How do I change my domain to point to your servers?
How does your 30 day money back guarantee work?

Are there any other fees with your hosting?
No, you are only charged the amount of your hosting plan, no set up fees, no "domain transfer fee", no hidden charges and nothing else required to buy.
(Return To Top)
What is the difference between an "Add-On domain" and a "Full Hosting" account?

Add-On domain accounts share a cPanel control panel, disk space and transfer capacity with other domain names. Full Hosting accounts have their own control panel. In general, if you own and manage a number of domains for yourself, Add-On domains will be fine.

If you develop web sites for others or want to limit who has access to passwords and user accounts on a per domain basis, you need a separate control panel. This will allow you to delegate tasks such as email user management. An account with separate control panels is highly recommended for resellers.

(Return To Top)
Do you put any types of advertising on my pages?
No we do not put any types of advertising on your pages.
(Return To Top)
Where can I view detailed descriptions of your hosting account features?
You can find detailed descriptions on our Hosting Features page.
(Return To Top)
Are all hosting features available with all of your plans?
You can add / upgrade to include any feature you wish.
(Return To Top)
How much space can I use for hosting features (such as MySQL databases, CGI-scripts, PHP etc.)?
Any space used by these features consumes part of the total disk space you have purchased.
(Return To Top)
How can I see how much disk space and data transfer I have used and have remaining?
Once you purchase an account, you may view site logs through your control panel. From there you will see how much disk space and bandwidth you have used and have remaining.
(Return To Top)
What if I need a hosting feature not included with the plan I bought (or want to buy)?
Additional features not included in your plan may be added for the rates found on our Additional Services page.
(Return To Top)
What types of sites do you host?
We host any sites that do not violate our Terms of Use policy.
(Return To Top)
How do I add new email accounts or hosting features to my account?
How long does it take to set them up?
You can add email accounts via your control panel. They are added in real time and become active instantly. Additional hosting features will normally become active within 24 hours after we receive payment.
(Return To Top)
After I place my order how long does it take to set up my account?
Once your order is received, your account will normally become active within 24 hours.
(Return To Top)
What is data transfer?
Data transfer is the total number of bytes which are transferred across the Internet to or from your account. For example, when someone requests a page that is 10 K (10 kilobyes or 10,000 characters), then about 10 K of data transfer occurs. You can monitor your data transfer in real time via your control panel.
Reputable hosting companies impose data transfer restrictions to control their bandwidth usage and ensure a high standard of service. With some hosting companies you will only find this restriction in the fine print of their terms of service. We believe you make your best decisions when you have full knowledge: we don't hide information.
(Return To Top)
What is the charge if I exceed the monthly data transfer limit, or the diskspace limit?
You will be emailed and asked to upgrade your space / bandwidth. Please see the additional feature page for current prices.
(Return To Top)
Can I access my site with or without the 'www'?
Yes you can access your site both with or without the 'www'. For example you can access your site at http://yourdomain.com or http://www.yourdomain.com.
(Return To Top)
How much does it cost to upgrade my plan if I decide to upgrade later?
You can upgrade at any time for the difference in cost of plans. For example, if you purchase a Starter Plan for $60.00 / year and you have used our service for 6 months, you have $30 in unused service, so you can upgrade to our Basic Plan at $90 / year for $60. You would then have 12 months pre-paid in the Basic Plan.
(Return To Top)
How many domains can I host under my account?
The limits are on the plan comparisons page. Non-reseller accounts may only host domains which are actually owned and managed by the same person or company who signed up with us. Resellers may host domains registered to others. In both cases, there must be one contact who will handle support from us for all the domains.
(Return To Top)
Can I host my friends if I buy your hosting?
Yes you can create hosting accounts for your friends by creating an email account for them. They will have their own FTP and email login and can access their pages by going to http://www.yourdomain.com/~username/. They will not have access to your main account, just to the user account you create for them.
(Return To Top)
What is the difference between a shared IP address and a unique IP address? A shared IP address is the IP address of the entire server. It is not unique to your web site. A unique IP address allows you to access your site via a number. For example, http://123.456.78.910 would point to the same place as http://www.yourdomain.com. With a unique IP address you will be able to use SSL, that is, you can access secure pages at https://www.yourdomain.com/. Everything in both directions will be encrypted.
(Return To Top)
I am currently hosted by another company and already have a domain name.
Can I have my site hosted by you instead?
How do I change my domain to point to your servers?
Yes! To point the domain you already own to our servers all you need to do is change the "domain name servers" listing where you registered your domain name. You can either email the support staff where you registered or the registrar may have a way for you to login and make the change yourself. Simply send them the name servers that are listed in your setup email from us. Your domain will be pointing to our servers in 24-72 hours, which is the time it takes for name server changes to become active.
(Return To Top)
How does your 30 day money back guarantee work?
You say the word, we cancel your service and return your money. You are under no obligation to explain what the problem was. However, if you feel you had a service problem, we want to hear about it.

(Return To Top)